247
Total Support Gold
 24 Hour 365 Day Hardware Support
24 Hour 365 Day Hotline Software Support
Unlimited Calls
Access to Microsoft qualified experts who can
fix your pc remotely
Hints, tips and advice to help you get more from
your computer
Support for Installation and maintenance of home
wireless networks
Email, internet security, privacy and firewall
support
Virus, worms, spam and spyware support
Installation of new software, drivers and
patches support
Basic help with Microsoft Word, Excel and
Powerpoint
Printer, scanner and digital camera support
3 Years On-Site Parts and Labour
Anti Virus Suite of Software & Monitoring
Transfer Option
Upgrade / Downgrade
Remote Onsite Service
Priority Service
247 Total Support Silver
24 Hour 365 Day Hardware Support
24 Hour 365 Day Software Support
Unlimited Calls
Access to Microsoft qualified experts who can
fix your pc remotely
Hints, tips and advice to help you get more from
your computer
Support for Installation and maintenance of home
wireless networks
Email, internet security, privacy and firewall
support
Virus, worms, spam and spyware support
Installation of new software, drivers and
patches support
Basic help with Microsoft Word, Excel and
Powerpoint
Printer, scanner and digital camera support
3 Years On-Site Parts and Labour
Anti Virus Suite of Software & Monitoring
Priority Service
247 Total Support Bronze
24 Hour 365 Day Hardware Support
24 Hour 365 Day Software Support
Unlimited Calls
Access to Microsoft qualified experts who can
fix your pc remotely
Hints, tips and advice to help you get more from
your computer
Support for Installation and maintenance of home
wireless networks
Email, internet security, privacy and firewall
support
Virus, worms, spam and spyware support
Installation of new software, drivers and
patches support
Basic help with Microsoft Word, Excel and
Powerpoint
Printer, scanner and digital camera support
3 Years Parts and Labour
Anti Virus Suite of Software & Monitoring
Priority Service
Standard 3 Years Back to Base
12 Months Parts 36
Months Labour
30 Day, 24 hour installation phone support
Customer pays carriage costs
Having bought a new computer, you'll need to keep it in good working order
24 Hour 365 Day Hardware & Software Support
We've all been there. One minute your computers fine and the next it's printing
out what looks like hieroglyphics. The printer seems to have gone mad and
you're feeling much the same way. Often switching your PC on and off does the
trick.
But, unfortunately, most computer problems are not that simple. They're
delicate machines and this means glitches are common place. Viruses, spam,
worms, Trojans and Spyware are the usual culprits and can cause serious
trouble.
Sorting a PC out yourself or getting a friend / colleague to help can take up
plenty of time and, if you're not careful, make things much worse. The easier
and quicker option is to call the 24 hour Software Support. Our fully trained
Microsoft experts can usually have you up and running again in 15 minutes.
Whether you're having trouble with Hardware, software, configuration, or your
internets not working properly, they can help. And they won't blind you with
techno babble, either. Often they will be able to access your machine remotely
- so you can watch it being sorted from your office or comfort of your home.
Hints, tips and advice to help you get more from your computer
Our experts are on hand to give plenty of tips and ideas. For instance, if you
want to go wireless or add a printer or scanner, we can show you how. If you
want to tighten your internet security, again we can help. If you want a hand
using a software program, such as Word or Windows Media Player for instance,
our experts are only a phone call away. Even if you want to add another email
user at home, we'll guide you through the process.
On-Site Repair
In the unlikely event that one of our technicians can not rectify a hardware
fault over the phone or by remote access they may decide the best route to
repair would be send an on-site engineer. 247 Total Care have a network of
engineers that can be despatched to your UK mainland location (excluding
Scottish Highlands and remote locations).
Hassle free deliveries and collections
Should a technician require the unit to be returned, the Total Support Care
assistant will arrange deliveries and collections with you. They will also send
a text message to your mobile phone alerting you to the delivery or collection
date. All deliveries and collections are made by reputable courier companies
and are insured against loss or damage.
Upgrade / Downgrade - Our flexible support packages
If you find you need more from your chosen support package, say you
would like the anti-virus/Internet security protection and the remote on-site
service you can upgrade at anytime. Your payment will change accordingly and
you will receive the additional benefits immediately. Alternatively if you find
you would like to downgrade, after the first 12 months you may do so.
Transfer of Support Package
Should you wish to sell your machine or pass it on to a friend or family the
Bronze, Silver or Gold packages can be transferred. 247 Total Care can simply
change the details of ownership and the direct debit / payment information and
the new owner can receive all the benefits of 247 Total Support.
What the customers say:
"I've used the helpline six times already this year. They helped me sort out my
internet security and my home wireless connection. They've saved me loads of
mucking around" Ian W, Ealing
"I used to call and IT friend but the helpline is far more convenient. They're
there whenever I need them and they always get the job done quickly" Barry V,
Birmingham
"Just a few lines to express how impressed I was with the online service
assistance I received this morning. It was most professional and far very
informative. In fact, it's the best helpline of any sort that I've experienced!
Excellent work - please keep it up" Christian C, Lytham St Annes
|