ContactTerms and Conditions
for supply to consumers from this website
1. Price
The price of an item is the price displayed on the web site. However,
we reserve the right to change any advertised price before you place an order.The price shall be payable in Sterling and subject to VAT.
2. We try and ensure that all our prices are
accurate.
However, occasionally
items are mispriced. Where an item’s correct price is lower than the stated
price we will charge the lower amount and dispatch the order in the usual way.
Where an item’s correct price is higher than the stated price we will contact
you to let you know the correct price and give you the opportunity of cancelling
the order before dispatching the goods.
3. Payment
Payment can be made by any Visa or Mastercard credit card, Switch
or Delta debit card. Your order details will be encrypted to ensure secure transfer
of data. However, other than where we have been negligent, we cannot be held
liable for any losses caused as a result of unauthorised access to information
provided by you.
4. Debiting your account
The Price of each item ordered plus the delivery charge will be debited from
your account after your offer has been accepted before your order is dispatched.
5. Availability
Products are subject to availability and may be withdrawn at
any time. No contract is made until we have confirmed that the product you have
chosen is in stock.
6. Unfulfilled orders
If your order cannot be fulfilled for any reason we will make every effort
to offer you an alternative and a full refund will be given where payment has
already been debited from your account.
7. Delivery
The delivery charge for each order is displayed on the website and goods will be delivered as set out in the order confirmation. The Buyer may collect from the factory by appointment and only when Elonex have confirmed the order is quality checked and ready for collection. On collection the buyer must supply proofs of identification with photograph and registered address ie Passport or Driving Licence. Upon delivery the Buyer is responsible for the goods and the Buyer should count the ammount of boxes being delivered and check and sign the courier paperwork accordingly. Upon delivery the buyer should examine the goods and inform Elonex within 24 hours of delivey of any damage to goods or missing items. The maimum period for acceptance of claim for damaged or missing goods is 3 working days as Elonex will have no claim on its insurers
8. Delivery period
Due to items being made to order, delivery dates are estimated and calculated on working days being Monday to Friday. Delivery dates are estimated as being no less than 5 days after the scheduled manufacturing date and no more than 30 days after the date of payment. Elonex will use its best endeavors to keep the buyer notified of despatch date. The delivery will be by third party courier and Elonex can not enter any gurantees on the couriers behalf on delivery times or date however Elonex has carefully chosen the courier for its level of service. Elonex reserve the right to deliver by installments, within the previously mentioned delivery times, but will not charge the buyer any additional delivery charge from those quoted on the order confirmation..
9. Other than where we have notified you of a delay in delivery,
please notify
us if your products are not delivered within 30 days from the date of your order.
10. Customer Services
If you have a query in relation to your order please contact our Customer Services Department on 0871 222 3456 .
11.1 Product Guarantee
All Elonex products are guaranteed against manufacturing
defects for a period of 12 months following the date of delivery to you. During
this period we will repair or replace the product free of charge except where
the fault has been caused by accident, neglect or misuse. Any manufacturer’s
guarantee offered in relation to a product is in addition to our guarantee and direct with the manufacturer.
11.2. The standard guarantee is limited to the rectification of hardware defects or faults, by the Seller or Manufcaturer only and during the guarantee period covering goods supplied by the Seller.
11.3. Extended warranty from the standard warranty is through 247 Total Support and is on a monthly subscription for a minimum 12 month period.
11.4. Onsite Cover: Will commence if the option had been selected or the order confirmation includes the option. If a component hardware failure or fault is diagnosed (with the exception of motherboards) which is the responsibility of the Seller the repairer will remedy the goods by replacement of part/s by an attending third party or 247 Total Support engineer, at the Buyers delivery address within Mainland UK. Parts and Labour will be supplied free within the support package selected.. If a component hardware problem occures which can not be diagnosed or a motherboard fault occurs the repairer will remedy the goods by a free of charge collection within UK mainland.
11.5. Back to Base warranty: If a hardware fault is diagnosed, in the computer base unit, which is the responsibilty of the seller then the Seller will remedy the goods by replacement of parts. The Seller will pay the costs of all Parts and Labour during the first year of warranty only. The Seller will pay the costs of Labour only during the second and third year of warranty. The Buyer will be repsonsible for carraiage costs after the first 14 days unless otherwise stated or a 247 Total Support package is included or selected.
12. Repairing Goods
If we agree to repair any Goods after the expiry of the 12 month period from
delivery we may charge you for this. We guarantee that any Elonex products that
we repair after the expiry of that period shall be free from manufacturing defects
for a period of three months following the date of their return to you.
13. Statutory Rights
Nothing in this agreement affects your statutory rights.
14. Returns Policy
14.1. We offer a refund on all our ‘standard goods’ By ‘standard
goods’ we mean all the goods that we sell other than those which are configured
to your specification or are clearly personalised to you.
14.2. If for any reason you are not totally satisfied with any of our standard goods
simply return the item in its original and unused condition in suitable packaging
along with the receipt (if available - your right to return standard goods will
not be lost if the receipt is not available) within 7 days of delivery and we
will exchange it or offer you a refund of the price together with the delivery
charges in respect of us sending the standard goods to you. This offer is in
addition to your statutory rights which remain unaffected.
14.3. No goods can be returned without a returns
number from our Customer Services Department before any standard goods are returned
(this can be obtained by calling the telephone number set out at condition 10
above).
14.4. You will be responsible for the cost of returning standard goods to us and
for any costs or losses which we might incur if the returned standard goods are
damaged in transit on their way back to us due to their not being packed properly
by you. Because of this, for your protection, we recommend that you either personally
deliver the goods to us or use a reputable courier service. Software will only
be refunded if the seal is not broken.
14.5. Opened or registered software will not be accepted for refund. With preloaded Microsoft Windows a 50% refund on Retail Price will be offered should the product be registered and Microsoft terms and conditions accepted.
14.6. Distance Selling Regulations 2000: Apply to Consumer Buyers who have purchased goods by distance communication (i.e. telephone, order form or online.) They do not apply to Business Buyers or Consumers purchasing from Showrooms. The regulations do not apply t goods built to the Buyers Specification where the finished product is a no standard item and for advice please contact your local Trading Standards Department. All cancellations must be confirmed in writting to the head office of Elonex and the written confirmation will become effective on the post dated letter. The Buyer may cancel the order, from the date of ordering and before, but excluding; the day of despatch of the order, without any charges and the Seller will refund the Buyer in full by the origional method of payment. The Buyer may cancel the order, when it has been manufactured and despatched and up to seven working days after delivery The Buyer has duty of care, under the regulations, to take care of the goods so they can be sold again as new, by the Seller. The Seller will claim, from the Buyer, for the resulting loss in value for goods not kept so they may not be sold as new. The Buyer must make the goods freely available at the origional delivery address, to the Seller or agent, within 21 days of cancellation, for collection on a working day. The regulations do not apply to unsealed licenced software. The Seller will refund, less appropriate deductions, to the Buyer, within 30 days of written notice of cancellation, by the origional method of payment. The Seller will deduct from any refunds the direct charges incurred by the Seller of Transit Collection and Delivery Charges. Pick up and Collection charge being £50
15. Law and Jurisdiction
This contract will be governed by the laws of England
and both parties agree to submit to the non-exclusive jurisdiction of the English
courts.