Software Updates
Please click here for more information about software updates

 

 

Resetting

Your laptop’s software suite is a fixed application system running on a very stable flash drive.

 

In the unlikely event of software problems you can do a software reset – please press Enter a few times at the black “Elonex” boot up screen and restart your machine.

 

If you have continued problems please do a factory hardware reset – using a paperclip please press (hear the click and hold for 10s) the reset button on the bottom of the laptop. The reset button is the small silver hole just below the sticker. Then restart your machine.

 

Software Recovery

Please click here for details of the ONEt software recovery.

Connecting to WiFi
Please click here for information on connecting to WiFi

FAQ
Common queries and how-to's

 
Q. Why cant I view some webpages properly?
A. The ONEt cant view some parts of webpages as it does not support FLASH content (for example you cant view Youtube videos or iPlayer etc).

Q. How do I setup my eMail?
A. The Elonex ONEt / ONEt+ comes with a built in email client that supports connections using POP3 and IMAP. Click here for step by step instructions on setting up the connection.

Q. Why cant I connect to the internet?
A. To be honest if you are reading this page then you have no problems connecting to the internet (!!) but if you have a friend who has problems then please get them to call our support number (0871 90 296 90).
There is also a software update regarding Wi-Fi internet so please follow the steps described in Software Update.

 

Your ONEt supports wireless internet with WEP authentication. If you are having trouble connecting to the internet wirelessly this may be because you are using WPA authentication. This can be easily changed to WEP: please check your router’s settings or contact your Internet Service Provider

Q. My ONEt+ only has 1GB of storage?
A. The ONEt+ has an additional 1GB of storage than the ONEt. When you look in the File Manager this shows as 1Gb of memory in My Documents and 1Gb of memory in the Extend folder, making a total of 2Gb.
You can also add additional removable memory by using an SD card in the SD Card slot.

Q. I can't open Word documents on my ONEt.
A. The ONEt is compatible with Microsoft Office files (not Office 2007) so you can make and save files one your ONEt that can be opened in Word / Excel and vice versa. You must save the files as a .doc (word processor) or .xls (spreadsheet) file. 

Q. I cant view video clips properly.
A. The ONEt does not have powerful graphics decoding hardware so can only play small video clips. You should only play videos at 350x288 pixels at less than 129kbps to avoid jumpy graphics.