Saturday May 17 2008
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IT Support Services
your hardware and software supported on-site or remotely

IT Support
  • FEATURES AT A GLANCE
  • .: Operating System Support
  • .: Application Support
  • .: Remote Support
  • .: On-site Support
  • .: Tailored Contracts
  • .: Service Level Agreements
  • .: Elonex Helpdesk Services
  • .: On-line Resources

IT Support Is downtime reducing the efficiency of your organisation? Is IT staff turnover giving you a headache? How do you keep up with constantly developing software? Are your support costs getting out of control?

Our long experience as an IT solutions provider to a vast range of different organisations, from schools to multi-national corporations to government departments, means that we have the experience to support your systems efficiently and economically.

With a choice of telephone, online, remote and on-site support contracts available, across the UK, Elonex is your one-stop support provider.


.: Operating System Support Contracts

Benefits
Elonex support contracts helps to manage and reduce your overall cost.

Single first-line source of help for any or all of your operating systems. Cover for all your PC, server and network operating systems in a flexible range of contracts according to what you need.

.: Application Support Contracts

Our first-line support can drastically reduce fix times and save money.

We can arrange to support specialist applications as well as commonly available office tools. Talk to us about your plans.

.: Remote Support Contract

Drastically reduces fault-resolution times and avoids major disruptions caused by software problems.

Our expert technical support staff can dial in to your systems and solve problems on your actual desktop! Using remote control software and appropriate security permissions itės as if you had an engineer sitting next to you.

.: On-site support

Improve management of your systems in many ways and can cut fault resolution times.

We provide a flexible arrangement that can offer ad-hoc response, regular scheduled visits or even a permanent engineer at your site.

.: Tailored contracts

Saves costs and improves system reliability.

Our flexible attitude means that you can purchase exactly the level of support thatės right for you. As time goes by you can adapt our service to suit your changing needs.

.:Service Level Agreements

Peace of mind and a level of service that matches your budget.

We commit to binding agreements and cn offer a Service Credit regime to ensure high standards.

.: Elonex Helpdesk Services

Our trained personnel will work with you to reduce downtime and manage costs.

The Elonex Hotline service operates in normal business hours for all users. An optional extended support service is also available for customers needing cover at other times or at the weekend. In mission-critical situations we can set up your own personalised helpdesk facility.

.: On-line resources

Free 24-hour access to this reserve of drivers, fixes and workarounds.

Technical details for current and legacy Elonex machines are available in the Support section of this website.